Refer to Adjusting the noise canceling function and ambient sound mode (Ambient Sound Control) page for instructions. Change the value on the Sony | Headphones Connect app. The noise may be heard depending on the value of the Ambient Sound Mode. When the Ambient Sound Mode function is ON.Note: If the white noise is heard during a phone call, refer to The noise canceling function does not work or white noise is heard during a call on the headphones. To avoid white noise, turn off the Noise Canceling function. When the Noise Canceling function is ON.White noise (a small electrical noise with continuous static sound) is heard ![]() Check the way the headphones are being worn. The headphones' microphone and your ear may be in contact with each other. A rustling noise is heard when I move my body or head To avoid this, turn Off the Noise Canceling or Ambient Sound Control. When the Noise Canceling or Ambient Sound Control is On, the vibration of walking or running may be transmitted from your body and cause noise. To reduce the wind noise, turn Off the Noise Canceling or Ambient Sound Control. Noise is heard when the headphones are exposed to wind Select the situation when noise is heard:.Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.Follow these steps to troubleshoot unwanted noise:.The effect of noise canceling is not sufficient.Low sound quality, or noise or unusual sound can be heard.The available operating time is short (the duration of the battery is short).The headset is turned off automatically.To prevent burning or malfunction due to getting wet.How to keep the software up-to-date (for comfortable use of the headset).Accessing support information from the “ Sony | Headphones Connect” app.Installing the “ Sony | Headphones Connect” app.What you can do with the “ Sony | Headphones Connect” app.Using the voice assist function ( Siri).Using the voice assist function ( Google app).Speaking with someone while wearing the headset ( Speak-to-Chat).Listening to ambient sound quickly (Quick Attention Mode).Listening to ambient sound during music playback (Ambient Sound Mode).Always automatically optimizing the noise canceling performance to suit the wearer and usage environment (Auto NC Optimizer).Disconnecting Bluetooth connection (after use).Controlling the audio device ( Bluetooth connection).Listening to music from a device via Bluetooth connection.Listening to music via a Bluetooth connection.Connecting the headset to 2 devices simultaneously (multipoint connection).Connecting to a paired Bluetooth device.Pairing and connecting with a Bluetooth device. ![]() Connecting to a paired computer ( Windows 8.1).Connecting to a paired computer ( Windows 10).Pairing and connecting with a computer ( Mac).Pairing and connecting with a computer ( Windows 8.1).Pairing and connecting with a computer ( Windows® 10).Connecting to a paired Android smartphone.Pairing and connecting with an Android smartphone.Connecting with the “ Sony | Headphones Connect” app.How to make a wireless connection to Bluetooth devices.Setting the headset in the carrying case.What you can do with the Bluetooth function.Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.Check with the “ Sony | Headphones Connect” app whether the function of the NC/AMB button is set to.If it is set to, the effect of noise canceling is reduced. With the “ Sony | Headphones Connect” app, check the setting of. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. ![]() ![]() When the Adaptive Sound Control on the “ Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected.
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